Somerset County Council like to know what you think about the services you receive. By listening carefully about what you tell them, they can make services better. You can tell them good or bad things or put forward your ideas and any improvements you think they could make. Somerset County Council will try to make the changes you want but if they can’t they will explain why.
You can talk, text, email or write to your Social Worker, IRO, Leaving Care Worker or their team manager or you could ask them for a Comments, Compliments or Complaints Card which you can fill out and give to them or post it back to the office. Your worker will give you a freepost return envelope with your card.
If you do not want to do this, you can do it online instead.
You can also tell us
- by text: 07781482858
by phone: 0300 123 2224
- or by using the box at the bottom of this page
MOMO is available to use via the website or you can download the app from your app store, links below.
You may want someone separate from your social worker or leaving care worker who can help you plan what you want to say at meetings, when decisions are being made about you or to make a complaint. An advocate can help you speak up for yourself or to help you put your views across. If you would like an advocate or wish to find out more information, please visit the Somerset County Council page or you can download the Route 1 Advocacy leaflet here.